Frequently Asked Questions

Everything you need to know about shopping at RMIT Student Life Hub

What are the standard shipping times and costs?

We offer free standard shipping on all orders over $50. Shipping typically takes 3-5 business days within metropolitan areas and 7-10 days for regional locations.

Can I return or exchange an item if I change my mind?

Yes, we offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags attached to be eligible for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Zip Pay.

How can I track my order once it has been placed?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's portal to monitor your delivery progress.

Are your products covered by a warranty?

Most of our electronic and hardware products come with a 12-month manufacturer's warranty. Please check the specific product description for individual warranty details.

Do you offer student discounts?

Absolutely! Register with your student email address to receive an exclusive 10% discount code applicable to all full-priced merchandise across the store.