Returns & Exchanges

At RMIT Student Life Hub, we want you to be fully satisfied with your purchase. If you are not completely happy, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log in to your student account and navigate to the 'Order History' section to select the items you wish to return and submit a request.

2

Prepare the Package

Ensure items are in their original, unused condition with all tags attached, and include the printed return authorization slip inside the parcel.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized postal location or campus collection point.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing